have you heard any response from the government, from fema, from anybody? >> nobody's come to my door. hey, fema, come on down, knock on my door. >> reporter: at nighttime, 11th street has a different feel. it's a little eerie being in the blackout zone, especially when you look at the sky. we're in the section of the city has no power. but there's so much light in the part of the city that does have power, it reflects up into the sky and there's more light in the sky than there is on the street. so this is what it's like? >> this is what it's like. >> reporter: melissa is a nanny who lives in a sixth-floor walk-up. she spends her nights curled up with a book and her dog. >> reporter: do you feel safe? >> extremely safe. my neighbors who i barely spoke to before this happened, we all have an open-door policy now. >> reporter: a relative newcomer to new york, she didn't love this city until the storm came. >> my neighbors have been wonderful. and we've barely even met before. it's just like, it's true, in times of crisis, people come together. so it's been g